Practitioner Voices: Douglas Husbands, DC, CCN
“I’ve utilized other virtual dispensaries, and Wellevate is the easiest by far–both for me and especially for my patients.”
– Douglas Husbands, DC, CCN
Dr. Chasse: Dr. Douglas Husbands is a chiropractor and nutritionist and was one of the first providers to deliver a functional medicine approach to health and wellness. In this episode, we share Dr. Husbands’ perfected process to engage patients in their care and keep them well.
Dr. Husbands: Okay, I want to get you started on some preliminary supplement recommendations and you’ll get access through this dispensary, it’s called Wellevate and it’s very easy and clear to use. It will send you a message and make sure that you go in and look at my specific recommendations in there that I have made. Make sure that you follow my specific recommendations even if it’s different from what’s on the bottle.’ That is where I have really high compliance.
Dr. Chasse: Dr Husbands is a master at patient communication. And really, he has to be! As a functional medicine provider, he collects massive amounts of information from patients through their pre-visit intake forms, their visit, and their lab tests. Clear communication about what is going on in their body and what they need to do to get well is a MUST to ensure his patients can follow his protocols.
And when it comes to supplementation, he really hones in on why each product is selected- the quality, the ingredients, and any other factors that lead to it being suited for the patient.
Dr. Husbands: That is what I emphasize, the effectiveness, and when I make these preliminary recommendations at the end of the first evaluation, they’ve understood that this doctor put in a lot of time before he saw me, he put in a 2 hour time with me, and he’s been extremely thorough so they do not take the recommendation lightly.
Dr. Chasse: That’s what keeps his patients coming back to his Wellevate dispensary even when it’s time to reorder- it’s the value HE brings to the patient, and the fact that he communicates that so clearly, plus the added convenience of making the best quality supplements available with just a few clicks of the mouse.
Dr. Husbands: I know from 27 years in practice that when things are not simple and easy, when they have to go to two or three different dispensaries, then their compliance does go down.
Dr. Chasse: Dr. Husbands also has his finger on the pulse of the common roadblocks that prevent patients from sticking to their treatment plans. One of those factors is cost. He recognizes that sometimes, the functional approach requires a pretty robust plan, and that that can get expensive. To counter this, he offers a small, standard discount within his Wellevate dispensary. But this isn’t the core reason patients come back to him again and again.
Dr. Husbands: Of course people are always concerned about what they are spending. I always tell people that the most expensive treatment or procedure or protocol, is that which does not work for you and that which is not effective.
Dr. Chasse: So, you’ve heard it from a true expert today.
The keys to getting your patients on a treatment plan that sticks? Show the value. Keep it simple. Make it easy.
Those are the same reasons Dr. Husbands chose Wellevate as his partner to help serve his patients with his online dispensary. It was easy to get set up.
Dr. Husbands: All I had to do as far as getting started, it was literally a phone call to them and they walked me through setting it up. It was just a few clicks and I think that it was set up in like 10 minutes. I thought that it was going to be a long, drawn out, difficult thing because I’m not super tech savvy and it was extremely easy.
Dr. Chasse: And it’s also been easy to use for Dr. Husbands and his clinic staff, but most importantly it’s simple for his patients.
Dr. Husbands: We’ve all put in the time and the effort and we all are trying to do the best for our patients…I cannot see why someone would not want to use Wellevate as a dispensary, as a tool, to best serve their patients.
If you want to learn more about online dispensaries for your practice, or you want to get set up as easily as Dr. Husbands did, book an appointment with our Wellevate Concierge team or visit wellevate.me.
With Wellevate, your patients can order anytime, anywhere, from any device. No matter how busy you or your patients are, Wellevate gives them the freedom to connect when it’s most convenient. This lets you be where your patients are, helps ensure treatment plan compliance, and lets you easily earn passive revenue.