Getting started: A sample balanced dispensary
Dr. Jaclyn Chasse
The Balanced Dispensary is so important for the health of your practice, and the health of your patients. The ability to offer safe online convenience for our patients has transformed how I’ve built my own fertility-focused practice.
Because I support patients all over the country, the balanced dispensary for my practice is fully online, but I wanted to share a blueprint for a more traditional practice to help illustrate what a balanced dispensary can look like with both a traditional in-office and a Wellevate online dispensary.
This is a highly simplified example. Your own balanced dispensary may require dozens of selections in-office supported by dozens (or even hundreds) of additional items available in your online dispensary.
A Sample Balanced Dispensary
Dr. Jaclyn’s Fertility Dispensary
I like to use the freshest fish oil possible, but almost all of my patients are prescribed a bottle at our first appointment. Most patients refill this 120-count product every 2 months, so it lines up with when they’re in the office for follow-up visits, so I keep some in stock.
Generally, I have every patient on a prenatal vitamin (for women) or multi (for men). I keep these in the office so that they can walk away with the start of their preconception plan immediately.
Every Daily Use and Clinical Essential item available in my in-office dispensary would be made available in my online dispensary. For patients, staying on protocol is already a hard new habit to form. I won’t risk their health outcomes by inconveniencing them to take time from work to drive to pick up refills, or by leaving them to shop for themselves in another online marketplace, where they might mistakenly buy the wrong item.
I don’t prescribe progesterone very often, but it has a shelf life of over a year and if a patient needs it, they sometimes need to start it right away. I like to have this handy to dispense on the spot.
Probiotics have a shorter shelf life, so I want to ensure patients get the freshest product possible. (I also don’t want to deal with storing supplements in a fridge in my office!) Keeping probiotics online allows me to make strain-specific recommendations that are customized, versus feeling like I need to stick with one multi-strain probiotic that I have to stock. It also ensures that the patient gets the freshest probiotic possible, especially with Emerson and Wellevate’s temperature controlled warehouses and shipping method. When my patients order online, it’s so important to have a trusted partner that also cares about the quality of the product.
Every good dispensary has digestive support products, but in my fertility specialty, I just don’t prescribe it as much as a general practice would. I like keeping this fundamental product available for when my patients need it, but for me, it wouldn’t need to be in-office.
A lot of my patients have overarching concerns about general toxins in their environment (and I share those concerns!) so I offer personal care products through my online dispensary. With an online dispensary it doesn’t cost anything to provide my patients this option, and my in-office dispensary wouldn’t need to be cluttered with these additional items. In fact, I am asked about skin care, shampoo, sunscreen, bug spray, cleaning products and more SO OFTEN, that the ability to refer patients to Wellevate dispensary to see my favorites is truly a win-win!
Final notes from Dr. Chasse
While The Balanced Dispensary is built for your patients, a well-built online dispensary can have incredible benefits for the health of your practice–both increasing revenue and most importantly, increasing patient satisfaction.
Though many patients would buy their first set of products from my office, the MAJORITY refill through the online dispensary exclusively. I have many patients who STILL purchase their wellness supplements from me even though they are no longer in my care (they got pregnant, had their babies, and are now growing their families!).
My patients enjoy having convenient, affordable access to the items I’ve hand selected for them, and it provides my practice with reliable additional income every month.
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