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Dr. Jillian Teta is a renowned naturopathic doctor, author, media speaker, and developer of the “Fix your Digestion” system. In this episode, we explore her early adoption of online dispensaries for her online and traditional practice, how she balances her in-office dispensary, and her secret to helping patients get better access to professional vitamins and supplements with her practice than they can anywhere else.

In many ways, her practice at the Naturopathic Health Clinic of North Carolina seems pretty typical. Doctor Teta sees patients at her clinic, supports them with an in-office dispensary, and enjoys a rich personal connection with them. But she takes it a step further with her successful book and online programs that allow her to help people on their path to wellness throughout the United States.

Her online dispensary plays an important role for patients in both her North Carolina clinic and clients nationwide through her online programs.

“My clinical practice is two days a week and we do not like to carry a huge dispensary in office, so I really appreciate the fact that we have Wellevate because it allows us greater access to
greater products, instead of relying on buying products and having it in-house and feeling pressure to move it,” says Dr. Teta. “I really appreciate it for that flexibility and I also use it with my online clients in an online space as well, and that is virtually seamless because these clients are already interacting with me in an online space. It’s extremely convenient, it’s easy to use, and the customer support is really good.”

For her online clients, the online dispensary is an obvious fit, but for Doctor Teta’s in-office patients, she treats her online dispensary no differently than her in-office offerings.

“Toward the end of the visit, when I’m making my recommendation, I’ll tell them that I’m recommending a product and the office manager is going to send you a link, and you’re going to create an account and you’ll be able to purchase the product. So it usually happens towards the end of the visit, and I have my office manager send them the link.”

For practitioners used to working with their front desk, or guiding patients through their in-office selections, this is a very natural and easy way to start using your online dispensary; just treat it for what is, a more convenient and accessible extension of the shelves in your own office.

“It’s more like this is just part of the process and this is what we’re doing.’” says Dr. Teta, “it’s been quite seamless. […] Having products be able to be shipped to people’s houses is very, very convenient. It’s just one less errand to run and one less thing that my clients have to manage.”

Not all practitioners and patients have the same level of success in using an online dispensary for improved patient outcomes and practice health, but Dr. Teta has a straightforward tip for almost any practice:

“I do my best to undercut Amazon.”

Dr. Teta compares the prices in her online dispensary to popular alternatives such as Amazon, to help keep patients coming back to her practice through Wellevate.

She notes that there are many bootlegged products on the internet. Her discount not only adds value to her patient relationships by making quality vitamins and supplements more accessible, it helps protect patients from misinformation, mislabeled product, and ineffective imitations.

Her online dispensary even allows her to set lower pricing for select patients at her discretion.

“I have other people who I understand their financial situation or are dear friends where I can go in an give all the discount I can.”

Dr. Jillian Teta is a renowned naturopathic doctor and author of Natural Solutions for Digestive Health, and creator of Fix Your Digestion. You can Learn more about her practice and journey at jillianteta.com.

If you want to learn more about online dispensaries for your practice – or are looking for some ideas on how to get the most from your current online dispensary, meet Wellevate or book an appointment with our Wellevate Concierge team.